Refund & Return Policy

At Q4Clean, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may request a return or refund under the following conditions.

Returns

• Products can be returned within 5 days from the date of delivery.

• Items must be unused, unopened, and in original packaging with all labels intact.

• Products that are damaged due to misuse, negligence, or normal wear and tear are not eligible for return.

Refunds

• Once your returned item is received and inspected, we will notify you regarding approval or rejection of the refund.

• If approved, the refund will be processed to your original method of payment within 5–7 business days.

Shipping & Delivery Charges

• Shipping or delivery charges are non-refundable.

• If free shipping was provided on the order, the standard delivery cost incurred by us will be deducted from the refund amount.

Non-Returnable Items

• Used or opened cleaning liquids and hygiene products.

• Customized or special-order items.

• Products purchased during clearance or special sale offers.

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund without additional charges.

Contact for Returns

For any return or refund request, please contact us via WhatsApp / Email with your Order ID and reason for return.